Pranav Shankar

📋 Software Engineer & AI Lead | SAP I&CX Cloud Operations

10/2023 - Present

Working on multiple projects related to remote monitoring configuration and AIOps.

• As part of Observability and Automation Foundations Team of Cloud Operations - I am PO of extension services used for remote VM monitoring using Dynatrace.
• I am also PO for custom analytics services/ application used for gathering metrics from over 6000 DT environments.
• As AI Lead, I supervise Data Science Projects focussed on Anomaly Detection and GenAI based application for workflow Orchestrations.
• Designed and developed GenAI applications.

📋 Associate Software Engineer | SAP I&CX Cloud Operations

02/2023 - 09/2023

Worked on multiple projects used for automatic monitoring configuration of products in I&CX portfolio.

• Designed and developed custom analytics services/ application used for gathering metrics from over 6000 DT environments.
• Developed LLM-based Chatbots with ondemand reporting and runbook execution capabilities.
• Architected and developed remote monitoring configuration services based on Dynatrace Extensions Framework.

📋 Dual Study STAR Program | SAP SE

Student Training and Rotation Program - gained diverse industy experience

4^th Rotation Project Management at SAP CX Strategic Initiatives, 11/2022 - 01/2023

Worked on migration of data from Smartsheets to Microsoft 365 ecosystem.

• Defined and created a communication and collaboration hub structure in SharePoint for Strategic Initiatives.
• Developed multiple SharePoint sites and migrated project data in the Hub and Spoke model grouped sites.
• Produced educational content for senior Project Managers to make efficient use of the newly introduced systems.

3^rd Rotation DevOps & Resilience Engineering at SAP Concur, 04/2022 - 10/2023

Resilience Engineering on the Concur Systems.

• Produced an ensemble from open-source tools to perform Chaos Engineering.
• Designed and executed multiple tests to assess resiliency of the Concur's cloud infrastructure.
• Wrote "Enhancing the Resiliency of Cloud Systems Using Chaos Engineering" as Masters thesis.

2^nd Rotation Cloud Native Developer at SAP Kyma, 10/2021 - 03/2022

Contributed to the open-source CNCF Kyma Runtime project.

• Worked closely with Observability team of Kyma project at SAP Hybris.
• Built Grafana Dashboards for observing API server metrics.
• Enriched Kyma CLI with additional commands for certificates management.

1^st Rotation Full Stack Developer at SAP CX, 03/2021 - 09/2021

Lead the development of a dashboard application to observe monetory metrics related to internal services.

• Architected and developed the web application to consume multiple Dynatrace endppoints and serve to frontend service.
• High Impact application with several L2 customers.
• Application provided holistic view of the metrics with multiple viewpoints and timeframe options.

📋 Frontend Developer | Accolite Digital

01/2020 - 08/2020 (Internship)

Develped multiple user stories for the EduThrill project.

• UX/UI, wireframe designing and frontend development.
• Contributed to the questionnaire library for gamified assesments.

📋 Research Assistant | Panjab University

2018 - 2019

Researched on topics such as Word Embeddings, Sentiment Analysis, Generative Adversarial Networks.

• Worked closely with UIET Panjab University Machine Learning Group.
• Approached creation of Hybrid Embeddings and its use for Sentiment Analysis.
• Replicated GANS for mutliple datasets as an educational exercise.